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LM872: Manager Dedicated Customer Care (Open)English (obligatorio)
Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n,



Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX Mexico
Customer Support
Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team)
Dedicated Customer Support
Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team)
Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.
Involves management responsibility for a team of people or a specific location(s) within the business.
Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.
Management responsibilities include disciplinary action up to and including dismissal.
Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.
MAESTRO certification required.
Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience.
Previous management or supervisory experience in a service environment strongly preferred.
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📌 Lm872: Manager Dedicated Customer Care (Cuautitlán)
🏢 Fedex Express México
📍 Cuautitlán