Job Description
Position Summary
The Governance Analyst Partners Closely With
- Service Governance Leads
- Delivery teams
- Transition teams
- Power BI and Alteryx teams
- Providers and captive operations
Responsibilities
- Coordinate weekly, monthly, and quarterly governance reporting activities
- Support preparation of operational scorecards and governance dashboards
- Consolidate KPI, SLA, and operational performance data from multiple sources
- Validate completeness and consistency of governance reporting inputs
- Track SLA and KPI performance results and identify potential breaches
- Maintain KPI definitions, governance trackers, and reporting standards
- Coordinate with Power BI and analytics teams to support dashboard and reporting needs
- Assist with performance trend analysis and operational summaries
- Maintain governance action logs, RAID trackers, and escalation records
- Support governance meeting preparation, agendas, minutes, and follow-up tracking
- Coordinate governance calendars and recurring review meetings
- Ensure governance documentation remains current and organized
- Support governance activities during operational transitions and stabilization periods
- Track transition milestones, risks, and readiness activities
- Assist with hypercare reporting and issue management coordination
- Coordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputs
- Support governance communications and follow-up activities
- Escalate reporting gaps, risks, or unresolved actions as appropriate
Required
QUALIFICATIONS
- Bachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field
- 3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments
- Experience working with KPI and operational performance reporting
- Strong organizational and coordination skills
- Advanced Excel and reporting capabilities
- Strong written and ver
📌 GBS Governance (Monterrey)
🏢 Nov
📍 Monterrey