Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a Reservations Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a Reservations Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
- Maximize occupancy and revenue:
Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets
- Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue
- Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion
- Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Value
📌 Reservations Manager (Tulum)
🏢 Hilton
📍 Tulum