Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.

What You’ll Do
Job summary
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities

Fulfill order management related activities for distributors

Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

Identify and implement process improvements

Maintain daily usage of the Customer 360 tool

Change notice management

Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations

Ability to handle high-pressure, fast-paced environment requiring diligence to detail

Proven analytical and critical thinking skills

Ability to constructively manage conflicts and discrepancies towards positive resolution

Prioritizing customer demand to assist with improved product flow

Work with finance team to resolve customer credit requests

Strategic Accounts Management

Back Order and Back Log Analysis

Correct assignment for other Divisions request

Portal webs maintenance

Maintain safe,



clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications
Education level required

Bachelor degree necessary.

Years And Area Of Experience Required

Minimum 1 year customer interaction/support experience

Technical knowledge

Knowledge of CRM software and SAP or VISTA

Strong knowledge of Microsoft Office (word, excel, email, internet)

Strong written and verbal communication skills

Knowledge of Vista, VOTW and Mentor software

Ability to speak, read, listen an write in English

Soft Skills

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

Team work"

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

#J-18808-Ljbffr

📌 Customer Service Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 EATON
📍 Santiago Mexquititlán Barrio 1ro.