Collections Specialist — U.S. Collections (Advanced English)
Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST
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Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a
*Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers
* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.
What You'll Do
- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements. Negotiate payment plans and settlements that get results while treating every customer with respect Handle inbound and outbound calls with confidence, using active listening and smart call control Respond to customer texts and emails with professionalism, speed,



and flawless spelling and grammar Resolve problems and de-escalate conflicts like a pro Collaborate with a specialized, tight-knit collections team Meet — and beat — monthly collection goals and KPIs Work in full compliance with the FDCPA and all U.S. state and federal regulations
What You Bring
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Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers) 1+ years of U.S. market collections experience in a call center Experience with 1–365 day delinquent accounts and an understanding of charge-offs Proven ability to negotiate and collect on delinquent accounts
* — this is the heart of the role Creativity and resourcefulness when working with delinquent customers
— latitude to find solutions A competitive, results-driven mindset — you like to win, and it shows in your numbers Coachability — you welcome feedback and follow through on you

📌 Collections Specialist (Nezahualcóyotl)
🏢 GENESIS MANAGEMENT
📍 Nezahualcóyotl