About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you
About the Role As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.
You're excited about this opportunity because you will...
Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing
Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps




Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps
Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution
Create resolution steps documentation and maintain knowledge base
We're excited about you because...
Comfortable with Linux command line, GitHub, Jira, and Service software
Experience debugging and troubleshooting complex technical problems
Prior experience with autonomous vehicles and/or robotics
Willing to work adaptable hours including weekends
You are genuinely curious about how things work (or why they don't)
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to

📌 Operations Specialist, Autonomy Tech Support, Labs (Jesús María)
🏢 DoorDash Mexico
📍 Jesús María