Join DYOPATH as a Service Desk Level 1 Analyst
Are you passionate about helping people solve tech challenges and keeping their day running smoothly?
Service Desk Level 1 Analyst
who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
Known for outstanding IT service, we bring the same dedication internally: toward each other.
Savings / Monthly 13% cap
Major Medical Insurance covers you and your immediate family
250 pesos monthly stipend for internet and electricity
1st Shift (8a-5p CST)
Your Mission as a Service Desk Level 1 Analyst
Be the first point of contact for technical support via phone, email, and chat.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Ensure timely and accurate resolution of issues while delivering exceptional customer service.
Invest in yourself: pursue training, certifications, and ongoing learning.
Participate in special projects that enhance service delivery.




Associate or Bachelor's degree in Computer Science or related field preferred.
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: 1–2 years in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical solutions clearly.
Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
Familiarity with ITIL or similar service frameworks a plus.
Why This Role Rocks As a Service Desk Level 1 Analyst, you'll be the hero who keeps users productive and happy. Ready to Kickstart Your IT Career? Service Desk Level 1 Analyst
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

📌 ICT Service Desk Analyst (Ciudad de México)
🏢 Dyopath
📍 Ciudad de México