Job Summary:
Customer support accepts and processes purchase orders from customers and arranges the fulfillment of these purchases, from date of order through delivery of product. Additionally, authorization to ship the product is obtained by verifying the account receivable (AR) status of customers. Customer accounts with AR issues are referred to management for resolution prior to shipping.

Qualifications:
Minimum high school graduate, prefer college graduate

Intermediate or higher skills in Microsoft Office Suite (Excel/Word)

Experience working with CRM (Customer Relationship Management) and ERP (Enterprise Resources Planning) systems
- (Chempax experience a plus)

Experience with customer service

Outstanding attention to detail

A/R experience preferred

Experience with customer fulfillment software system(s)

Experience with verification of purchase orders

Experience with scheduling complex deliveries

Strong problem-solving skills

Excellent English verbal and written communication skills

Ability to work independently and/or in a team environment





Excellent time management, organizational, and multi-tasking skills

Customer service approach with a sense of urgency

Ability to work in a face paced work environment with rapidly changing priorities

A positive, motivated, can-do attitude to excel

Ability and willingness to work overtime as required.

Attend work on a regular and consistent basis

Major Responsibilities

Essential Functions of the Job:
Input data onto a shared team spreadsheet, new orders, inventory, in alphanumeric order

Ability to recognize errors in inventory entries on the spreadsheet if someone entered a wrong formula

Entry of customer purchase orders into Company’s order processing system (Chempax)

Purchase Order Processing

1. Upon receipt of customer purchase orders, must verify all details are correct with Sales Management:
a. pricing of items

b. quantity of items ordered

c. delivery location

d. billing address

e. delivery d

📌 Customer Service Representative (Ciudad de México)
🏢 Tdc Headhunters
📍 Ciudad de México