At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we're the backbone of the economy.

By joining our integral team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We're actively looking for amazing people like you to join our team





The role of the Technical Support Supervisor is to lead, coach, develop, and support team members of the Customer Support Team. Technical Support Supervisors are responsible for day-to-day supervision of team members, directing and assessing their teams, and maximizing team and operational performance while providing support and guidance for team members.

Key Responsibilities:
- Handle escalated concerns by providing customers with potential solutions or options to challenging obstacles. This also requires using judgment to make decisions that are fair to both the customer and Nextiva.
- Participates in Nextiva management efforts to maintain high morale, low attrition, and excellent teamwork. Measures performance monthly using standard agreed metrics to ensure trends are quickly understood and also to maximize efficiency of their teams.
- Must be capable of taking over responsibilities of unavailable Technical Leads and peer Technic

📌 Technical Support Supervisor (Guadalajara)
🏢 Nextiva
📍 Guadalajara