We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

This is a hybrid role based out of Monterrey. Hybrid is 3 days week onsite, 2 days week remote.

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

We are looking for an Senior AI Engineer focusing on both soft and physical layers of our global operations.

About the Role:




You will join a global & multidisciplinary team of AI Engineers, contributing to the development of AI solutions that power a stack of diverse observability services using Machine Learning and Large Language models. This role involves reshaping how we manage alerts, metrics, and logs by introducing deep learning and NLP to enhance observability services. You will also be fully responsible for the the End-to-End lifecycle of the services developed, ensuring excellence in triage and resolution. You will help the team to reduce critical KPI's around incidents caused by General Infrastructure Failures, reduce Signal to Noise Ratio, and other relevant metrics using these advanced methods.

Expectations and Tasks:
- Collaborate with engineering and product management following Agile Methodologies such as SCRUM.
- Ability to prioritize and deliver high-quality developments under time constraints.
- Ensure smooth operations and maximi

📌 Senior Ai Engineer (San Pedro Garza García)
🏢 SAP..
📍 San Pedro Garza García