Serve as the primary customer contact for ADI website-related issues.

Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.

Assist other customer service associates with administrative duties.

Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.

Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

Respond to customer inquiries through different channels.

Identify and work with the digital team to resolve website-related problems.

Maintain accurate customer records and document all interactions in a CRM system.

Guide customers on best practices for website management.

Collaborate with sales and account management to resolve customer issues.

Requirements

Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication

1 year in a similar Customer service position.

Microsoft Excel knowledge

Ability to analyze issues,



identify causes and implement solutions.

Ability to learn quickly

Attention to detail

Bias for action

Ability to work in a team

Commitment to discovering ways to improve service

Ability to work with limited direction

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in order processing and maintaining accurate customer records using CRM systems.

Highest-signal resume keywords

Customer Service Experience

Excellent Communication Skills

Microsoft Excel Knowledge

Problem-Solving Ability

Attention to Detail

Hard Skills

Order Processing

CRM System Management

Website Management

Order Entry

Data Analysis

Soft Skills

Team Collaboration

Quick Learning

Bias for Action

Commitment to Improvement

Ability to Work with Limited Direction

Industry Keywords

Customer Inquiries

RMA Processing

Order Changes

Logistics Communication

Technical Support Interaction

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📌 Customer Service Associate II (Santiago Mexquititlán Barrio 1ro.)
🏢 Jobtailor
📍 Santiago Mexquititlán Barrio 1ro.