Work Model: Hybrid, with 2–3 days per week in the office

Required Experience: 11–15 years

Level: P5

Role Summary
Seeking an experienced CX Consultant to lead Customer Experience transformation initiatives and drive the design implementation and optimization of customercentric solutions across Salesforce platforms. The candidate will work closely with business stakeholders architects and delivery teams to translate business goals into scalable CX solutions that improve customer satisfaction engagement and operational efficiency.

Key Responsibilities

Lead CX discovery workshops and requirements gathering sessions with business stakeholders

Analyze customer journeys and identify opportunities for experience improvement

Define business processes functional requirements and solution roadmaps

Design and recommend Salesforcebased CX solutions across Sales Service Marketing Experience and Data platforms

Collaborate with architects developers and project teams to ensure successful solution delivery

Drive stakeholder alignment change management and user adoption initiatives

Support testing training deployment and postimplementation optimization activities





Provide consulting expertise during presales solutioning and transformation engagements

Required Skills

Strong experience in Customer Experience CX consulting and digital transformation programs

Deep understanding of CRM and customer engagement processes

Handson expertise in Salesforce ecosystem and multicloud implementations

Experience in customer journey mapping business process design and requirements management

Strong stakeholder management and executive communication skills

Ability to bridge business and technology teams effectively

Experience working in general and crossfunctional delivery environments

Preferred Qualifications

Experience in Manufacturing Automotive Consumer Goods Retail or similar industries

Exposure to Customer Data Platforms Personalization AI and Analytics solutions

Experience leading largescale transformation programs across multiple geographies

Educational Qualification

Bachelors Degree in Engineering Business Management Information Systems or related field

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📌 CX Consultant (Centro)
🏢 Scalable Systems
📍 Centro