Job Description Position Summary
The Governance Analyst Partners Closely With Service Governance Leads
Delivery teams
Transition teams
Power BI and Alteryx teams
Providers and captive operations
Responsibilities Coordinate weekly, monthly, and quarterly governance reporting activities
Support preparation of operational scorecards and governance dashboards
Consolidate KPI, SLA, and operational performance data from multiple sources
Validate completeness and consistency of governance reporting inputs
Track SLA and KPI performance results and identify potential breaches
Maintain KPI definitions, governance trackers, and reporting standards
Coordinate with Power BI and analytics teams to support dashboard and reporting needs
Assist with performance trend analysis and operational summaries
Maintain governance action logs, RAID trackers, and escalation records
Support governance meeting preparation, agendas, minutes, and follow-up tracking
Coordinate governance calendars and recurring review meetings
Ensure governance documentation remains current and organized
Support governance activities during operational transitions and stabilization periods
Track transition milestones, risks, and readiness activities
Assist with hypercare reporting and issue management coordination
Coordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputs




Support governance communications and follow-up activities
Escalate reporting gaps, risks, or unresolved actions as appropriate
Required QUALIFICATIONS Bachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field
3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments
Experience working with KPI and operational performance reporting
Strong organizational and coordination skills
Advanced Excel and reporting capabilities
Strong written and verbal English communication skills
Preferred Experience supporting GBS or shared services organizations
Familiarity with SLA/KPI governance concepts
Exposure to Power BI or Alteryx environments
Experience supporting outsourcing, managed services, or captive center operations
Bilingual English/Spanish preferred
________________________________________
Key Competencies Attention to detail
Operational coordination
Reporting discipline
Analytical thinking
Accountability
Communication skills
Time management
Cross-functional collaboration
________________________________________
Success Measures Accuracy and timeliness of governance reporting
Governance cadence effectiveness
SLA/KPI tracking accuracy
Action and escalation follow-through
Stakeholder responsiveness
Governance documentation quality

#J-18808-Ljbffr

📌 GBS Governance & Continuous Improvement Analyst (Ejido de la Finca)
🏢 Nov
📍 Ejido de la Finca