The Associate Director of Collections is responsible for overseeing and evaluating the portfolio recovery process in accordance with established policies and procedures. This role works closely with the Director of Collections & Portfolio Administration to define collection strategies that maximize portfolio recovery, monitor risk concentrations, identify deviations from established KPIs and objectives, and implement corrective and preventive actions when necessary.

Key Responsibilities

Oversee and evaluate collection and portfolio recovery processes while ensuring policy compliance.

Recommend improvements to collection structures, systems, and recovery processes.

Develop and monitor departmental KPIs and market variables, promoting continuous improvement.

Analyze and recommend solutions for exceptional cases that fall outside standard policies.

Communicate and reinforce collection policies, standards, and procedures across the team.

Ensure the collections team has the necessary infrastructure and resources to meet objectives.

Approve settlements, discounts, write-offs, and special negotiations within approved authority limits.

Recommend operational improvements that enhance efficiency and maximize collection performance.

Scope & Impact

Portfolio Performance: Monitoring NCL and collection performance indicators.

Cost Optimization: Reduction of reserves, collection agency fees, and incentive expenses.

Budget Management: Ensuring compliance with approved budgets.

People Leadership: Development and management of human capital within the collections organization.

Key Internal Relationships

Director, Collections & Portfolio Administration

Associate Director, Credit





Associate Director, Risk

Associate Director, Human Resources

Associate Director, Information Systems

Associate Director, Contact Center

Key External Relationships

External Vendors and Service Providers

Required Qualifications
Education

Bachelor's Degree in Business Administration, Finance, Economics, or related field.

Master's Degree or Postgraduate Degree preferred.

Experience

Minimum 3 years of experience in collections and portfolio recovery.

Minimum 2 years in a managerial leadership role within collections.

Experience developing recovery strategies, managing teams, optimizing processes, and supporting business growth.

Technical Skills

Database management

Data analysis and statistics

Reporting and performance monitoring

Leadership and coaching

Team management

Negotiation and influencing skills

Strategic thinking

Change and project management

Talent management

Fraud prevention and AML (PLD) knowledge

Product development and operational efficiency initiatives

Languages & Certifications

Moderate travel availability

Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) will treat all employees and job applicants on the basis of merit, qualification, and competency and without regard of an individual’s race, ethnicity, national origin, culture, religion, gender, sex, sexual orientation, gender expression/identity, disability, marital or veteran status, age, lifestyle or any other attribute related to an individual’s diversity. It is Nissan’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants.

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📌 SubDirector Cobranza (Centro-Norte)
🏢 Nissan Motor
📍 Centro-Norte