Customer Support; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); Dedicated Customer Support; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15 M Revenue Generation / 40 M Pcs - Performance Analysis generation for each client. Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, ProjectManagement Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred. #J-18808-Ljbffr

📌 Lm872: manager dedicated customer care (Guadalajara)
🏢 Fedex Group
📍 Guadalajara