Serve as the primary customer contact for ADI website-related issues. Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs. Assist other customer service associates with administrative duties. Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues. Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. Respond to customer inquiries through different channels. Identify and work with the digital team to resolve website-related problems. Maintain accurate customer records and document all interactions in a CRM system. Guide customers on best practices for website management. Collaborate with sales and account management to resolve customer issues. Requirements Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication 1 year in a similar Customer service position. Microsoft Excel knowledge Ability to analyze issues,



identify causes and implement solutions. Ability to learn quickly Attention to detail Bias for action Ability to work in a team Commitment to discovering ways to improve service Ability to work with limited direction Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in order processing and maintaining accurate customer records using CRM systems. Highest-signal resume keywords Customer Service Experience Excellent Communication Skills Microsoft Excel Knowledge Problem-Solving Ability Attention to Detail Hard Skills Order Processing CRM System Management Website Management Order Entry Data Analysis Soft Skills Team Collaboration Quick Learning Bias for Action Commitment to Improvement Ability to Work with Limited Direction Industry Keywords Customer Inquiries RMA Processing Order Changes Logistics Communication Technical Support Interaction #J-18808-Ljbffr

📌 Customer service associate ii (Ejido Querétaro)
🏢 Jobtailor
📍 Ejido Querétaro