Customer Support Specialist
Fourthwall ·
Please watch this 2-minute video first:
Fully Remote · Independent Contractor · Latin America
Compensation: $1,400–$1,800 USD per month, depending on skills and experience
Hours: Eight hours of coverage per day, Monday–Friday, on a shift aligned with US business hours (PT, MT, CT, or ET). Weekend coverage is rotated within the team, and anyone who works a weekend day gets a weekday off in lieu.
Location: Fully remote, Latin America
About Fourthwall
Fourthwall helps creators build and grow their businesses by giving them the tools to launch shops, sell products, manage memberships, connect with fans, and create meaningful experiences for their communities.
The Customer Support team takes care of the other side of the counter: the fans and supporters who buy from creators' shops. We give them fast, accurate answers about their orders so creators can stay focused on their communities instead of their inbox. Support is white-label — thousands of shops, one team — so on any given ticket you're answering as that creator's support team.




About the Role
You'll work in Zendesk , responding to supporter tickets across orders, shipping and delivery, refunds and replacements, and memberships. Most tickets look simple on the first read and aren't: you'll cross-check order, shipping, and account details across several internal tools before you answer.
AI tools and macros already draft a lot of responses. Your value is knowing whether the draft is right — understanding what's actually happening behind the scenes, testing a feature yourself when you're not sure, and catching the detail that changes the answer.
We're a lean, fast-moving team heading into a major demand spike. We're looking for someone who learns quickly, stays calm when volume jumps, and keeps the queue moving without sacrificing accuracy.
What You'll Do
- Manage and resolve supporter tickets in Zendesk.
- Answer questions about orders, shipping and delivery, refunds, replacem

📌 Customer Support Specialist (México)
🏢 Latin Remote Workers
📍 México