About the Company FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Join FedEx and support Sales Operations across the U.S. & Canada
Are you passionate about Payroll, problem-solving, and providing exceptional support to employees ? Do you enjoy investigating issues, finding solutions, and working with different teams in a fast-paced environment? This opportunity is for you
We're looking for a Payroll Back Office Representative to join our Payroll Support Team , where you'll play a key role in supporting FedEx employees by managing payroll-related tickets, investigating issues, providing timely solutions, and ensuring a positive employee experience.
What you'll do:
✅ Manage and resolve payroll-related tickets submitted by internal FedEx employees.
✅ Investigate payroll inquiries related to paychecks, deductions, taxes, timekeeping, benefits, and other payroll matters .




✅ Provide accurate and timely solutions and guidance to employees regarding their payroll concerns.
✅ Partner with Payroll, HR, Benefits, Timekeeping, and other cross-functional teams to resolve complex cases.
✅ Research issues, identify root causes, and follow up to ensure successful resolution.
✅ Maintain accurate documentation and case records while ensuring compliance with payroll policies and procedures.
✅ Manage multiple tickets and priorities in a fast-paced, service-oriented environment .
✅ Identify recurring issues and recommend process improvements to enhance the employee experience.
What we're looking for:
✔️ 2+ years of experience in Payroll, Payroll Support, HR Operations, Employee Services, Customer Service, or a related field .
✔️ Strong analytical and problem-solving skills .
✔️ Experience handling tickets, cases, inquiries, or employee requests is highly desirable.
✔️ Excellent written and verbal communication skills.
✔️ Strong custo

📌 Call Center/Client Services/Customer Service (Miguel Hidalgo)
🏢 Federal Express
📍 Miguel Hidalgo