Location:
- Remote
- Latin America
Schedule:
- Full-time | Monday to Friday, 8:00 AM - 5:00 PM CST + 5 adaptable hours (after-hours or Saturday mornings)
Equipment: Must have access to a computer with 16GB RAM and dual-monitor setup (or willingness to adopt this setup; monitor can be provided if needed)
Overview
We are looking for a Client Success Coach to join a high-impact educational organization delivering personalized learning solutions. This is a hands-on, mission-driven role focused on guiding students through their learning journey, ensuring accountability, and helping them successfully complete their programs.
You will act as a coach and coordinator, combining structure, motivation, and operational follow-through. This role is ideal for someone who is organized, tech-savvy, and comfortable managing multiple students and platforms simultaneously while maintaining a high level of professionalism.
Key Responsibilities
- Guide students through customized learning plans via weekly Zoom check-ins
- Ensure students stay on track with their learning pace (typically 4, 8,
or 12-week programs)
- Monitor progress across multiple platforms and validate actual completion status
- Analyze engagement metrics and proactively identify and resolve roadblocks
- Conduct high-volume, short coaching sessions (10-minute check-ins, 3–4 per hour)
- Maintain accurate student records and documentation across tools (Trello, Google Drive, internal systems)
- Collaborate with internal teams (coaches, instructors, leadership) to ensure a consistent student experience
- Communicate with professionalism, empathy, and clarity in all student interactions
Requirements (Must-Haves)
- 2+ years of experience in customer success, customer support, coaching, or education-related roles
- Experience working in fast-paced, virtual environments Proficiency with Zoom, Trello, and Google Workspace or similar tools. (Docs, Sheets, Calendar)
- Excellent English communication skills (written and spoken
📌 English Teacher (México)
🏢 Vintti
📍 México