Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.

We have an immediate need for an experienced Backbone Support Engineer. This is a hybrid flex role and candidates can be based in Ciudad Juarez or Mexico City, Mexico.

The Role:

The Backbone Support Engineer will be mainly centered on supporting our IP backbone. The adecuado candidate will maintain a safe and efficient network operation, overseeing our network performance and our planned maintenance, and will respond to outages and issues in real time.

The Responsibilities:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.




- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.
- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.
- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.
- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.
- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.
- Collaborate with the logistics department to execute the RMA process when a faulty har

📌 Backbone Support Engineer (Ciudad de México)
🏢 Flō Networks
📍 Ciudad de México