Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, integral talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

The Customer Care Associate serves as a primary point of contact for customers through phone calls and email communications, handling inquiries, order-related requests, escalations, and customer service issues while ensuring a high level of customer satisfaction. Key responsibilities for this role will be handling backorder escalations, urgent issues that need to be corrected, pending orders outside of standard service level, price discrepancies and many different situations that require urgent attention. Overall,



this position requires total customer satisfaction.
- Handle inbound and outbound customer calls, providing timely and accurate information regarding orders, products, pricing, and service inquiries.
- Process customer orders accurately and efficiently, ensuring all orders are entered and managed according to established procedures.
- Expand the relationships with the field by proposing alternative solutions when applicable.
- Collaborate with Supply Chain and Manufacturing to determine accurate ETAs for deficient products.
- Manage customer communications through email, ensuring prompt responses and resolution of customer requests and concerns.
- Recognize and solve problems of high-level customer service issues.
- Ability to explain complex issues in an easy and understandable manner.
- Gather and document data requirements by customers and coordinate with data analyst for any data needs.
- Coordinate with different areas i

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