The Business Analyst will coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment. You’ll blend process rigor with hands-on coordination, reporting, and crisp communication focused on software changes, change & release management within an IT Change Mgmt automation project. This person will conduct structured change efforts for software & IT changes and manage development of deliverables/changes into test and production environments.

Job Duties:

• Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.

• Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed and verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.

• Translate technical details into clear stakeholder updates before, during,



and after releases.

• Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.

• Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements while coordinating checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.

• Capture incidents/lessons learned and drive follow-ups into the next cycle during post-release.

• Work with cross functional teams to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.

• Coordinate and work with different stakeholders for requirements, testing, and release calendar of necessary components and ensure a synchronous running of day-to-day processes and coordinate and execute the change management

📌 Business Analyst, Change (Ciudad de México)
🏢 The Cervantes Group
📍 Ciudad de México