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Ecommerce Operations Specialist

company Spotlight Media location Mexico posted 10 Sept
- **About Spotlight Media**
- Spotlight Media is a leading
- **TikTok Shop Partner agency**
- scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.
- We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around
- **high-agency operators**
- who take ownership, move fast, and grow into leaders.
- This is not a support role for the sake of support. It’s a
- **training ground for future operators and Account Managers**
- **Role Overview**
- This role is the
- **execution and operations backbone**
- for TikTok Shop accounts.
- You’ll work directly under an
- **Account Manager**
- helping translate strategy into action, maintain shop health,



coordinate cross-functional work, and ensure flawless execution across multiple client accounts.
- **What You’ll Do**
- **TikTok Shop Operations**
- Register campaigns, flash sales, and backend promotions
- Execute day-to-day TikTok Shop backend operations, including:
- Campaign setup and monitoring
- Product and shop management
- In-system sampling workflows
- Content tracking and GMV delivery
- Coordinate sample orders and product logistics
- Support CRM campaign setup
- Monitor shop health, inventory status, listings, and campaign readiness
- Proactively flag operational risks or issues
- **Creator & Affiliate Operations**
- Manage creator and affiliate communication and coordination
- Draft and maintain creator content guidelines and briefing documents
- Track sample requests, deliveries, posting status, and creator compliance
- Support affiliate and paid collaboration programs from so

📌 Ecommerce Operations Specialist (Nayarit)
🏢 Ecommerce Guide
📍 Nayarit