Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us

At OurAssistants, we connect U.S. based property management companies with highly skilled virtual professionals who support maintenance operations, resident services, and day to day property management. We are committed to building reliable, growth focused remote teams that help our clients operate efficiently.

About the Role

We are seeking an experienced Maintenance Coordinator based in Latin America to support maintenance operations for U.S. based residential properties. This role will coordinate maintenance requests from intake through completion, communicate with residents and vendors, and ensure work orders are properly documented and followed up.

The idóneo candidate has hands on experience with AppFolio or Buildium and Property Meld, along with experience supporting Section 8 properties, property preservation, maintenance diagnostics, and troubleshooting.
Key Responsibilities
Maintenance Coordination
- Receive, review, and process maintenance requests from residents.
- Create,



assign, and update work orders in AppFolio or Buildium.
- Coordinate maintenance requests through Property Meld.
- Prioritize emergency, urgent, and routine maintenance requests.
- Schedule vendors and coordinate access to properties.
- Follow up with residents and vendors until work orders are fully resolved.
- Monitor open work orders and ensure timely completion.
Maintenance Diagnostics and Troubleshooting
- Perform initial diagnostics to identify the likely cause of maintenance issues.
- Troubleshoot common residential maintenance problems before dispatching a vendor.
- Ask appropriate questions and gather photos or videos to properly assess maintenance requests.
- Determine whether an issue can be resolved through basic troubleshooting or requires vendor dispatch.
- Identify the appropriate vendor or trade based on the maintenance issue.
- Escalate complex or urgent issues to the proper

📌 LATAM Maintenance Coordinator (México)
🏢 OurAssistants
📍 México