We are hiring a full-time Client Success Manager for TikTok Shop to work with a TikTok Shop growth marketing agency that manages and grows 10+ US and UK TikTok Shops. The company works with high volumes of TikTok creators to build ongoing content pipelines for its clients, with a strong focus on turning creator content into revenue. This is not a traditional customer success role. We need someone with strong, hands-on TikTok Shop experience who understands how to actually grow a shop. You’ll work directly with US-based clients, develop TikTok Shop growth strategies, oversee creator and content activity, and lead the internal team responsible for execution. The adecuado candidate is strategic, creative, proactive, and confident enough to represent the agency directly with clients. Full-time. Fully remote. Must be ENGLISH-SPEAKING.

Hours: 9am–5pm US time zone.
Salary: $5,000/mo

Key Responsibilities:
- Own the strategy and ongoing growth of TikTok Shops across a portfolio of DTC clients
- Develop clear growth plans based on each brand’s products, goals, existing performance,



and opportunities within
- TikTok Shop
- Lead and manage the internal team responsible for executing TikTok Shop and creator initiatives
- Review team output regularly and provide clear feedback to improve creator strategy, content quality, and overall
- account performance
- Hold team members accountable for deliverables and follow up when execution is falling behind
- Act as the bridge between clients and the internal team, translating client feedback into clear direction and next steps
- Review TikTok Shop performance and identify opportunities to improve revenue, conversions, creator performance,
- and content output
- Lead client calls, communicate strategy and results, and act as a trusted point of contact for US-based clients
- Work closely with creators and influencers to ensure content aligns with the brand and overall TikTok Shop strategy
- Review creator content and provide actionable fee

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