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At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only; Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Job.




The Guest Experience Agent efficiently manages any internal and external calls and emails, and acts as a liaison point between guests and any other department within the resort, including Butlers, F&B;, Housekeeping, Maintenance, etc. They take and log all guest requests and communicate them efficiently to the appropriate departments via radio, ALICE, telephone, Message Hub, or email, and monitor each request until it is correctly completed.

The Connectivity Agent is responsible for the pre-arrival experience of our guests by creating any itinerary and making any reservations requested by the guest in accordance with brand standards.

Finally, Guest Experience Agent demonstrate a high sense of customer service, communication, fluency in English (written and spoken), and the ability to work under pressure. Computer proficiency, including Microsoft Office, 7Rooms, OPERA, SAGA, and ALICE systems, as well as the ability to type quickly and professionally, is high

📌 Agent, Guest Experience (Nayarit)
🏢 One&Only Resorts
📍 Nayarit