About The Company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi General Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration,



and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role
About the team/role:

The CX IBG Business Insights team partners closely with areas that design and operate our customer experience processes, acting as strategic advisors who bring data, insights, and guidance to the table. We embed ourselves in key projects and ensure that the team’s decisions are grounded in robust information, enabling smarter, faster, and more customer-centric outcomes.

In this role, you will drive analytical initiatives, shape metrics frameworks, and help answer critical business questions with clarity and depth. It’s an opportunity to influence CX strategies across multiple markets through rigorous analysis and a passion for elevating custome

📌 CX Inteligence Analyst (Ciudad de México)
🏢 Didi
📍 Ciudad de México