Job Overview
The Manager, Technical Support is responsible for leading a team of Technical Support professionals focused on delivering timely, high-quality resolution of customer issues. This role oversees day-to-day support operations, team performance, customer escalations, and continuous improvement efforts.

The Manager ensures service levels are achieved, customer issues are resolved effectively, and team members are equipped with the knowledge, support, and development opportunities needed to succeed. Through operational oversight and strong people leadership, this role drives service excellence and customer satisfaction.

About Us
ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform,



ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities
Support Operations & Service Delivery
- Lead a team responsible for troubleshooting, issue resolution, and break-fix support activities.
- Oversee daily support operations to ensure timely and effective resolution of customer issues.
- Monitor s

📌 Manager, Technical Support (Ciudad de México)
🏢 iCIMS
📍 Ciudad de México