Role: Program Manager
Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly)
Business Hours: Monday through Friday, 9 AM to 5:30 PM EST
Rate: $2,500 - $3,800 USD monthly / $30,000 - $45,600 USD annually (Salary is negotiable based on experience and location)
Availability to Start: Immediately
Company Profile
This established US-based healthcare center provides compassionate, patient-centered care for individuals seeking support across a range of healthcare and rehabilitation needs. The center offers services spanning rehabilitation, behavioral health, substance abuse recovery, physical therapy, and medication-assisted treatment, with a strong focus on personalized care and positive patient outcomes.
What You'll Do
As the Program Manager, you will help strengthen how work is coordinated and executed across the organization. You will work closely with department leaders to understand existing workflows, identify gaps, establish effective tracking systems, and improve accountability across teams. You will be responsible for creating visibility into key initiatives,



managing cross-functional dependencies, documenting processes, and ensuring that priorities, action items, and deliverables stay on track. Your core responsibilities will include the following:
Map & Document Current Workflows
- Conduct structured interviews with Ops, Finance, Compliance, and Client Success to understand how work currently flows end-to-end.
- Document key workflows: patient qualification, order routing, client onboarding, billing/collections, invoicing, and partner support.
- Identify handoff points, bottlenecks, and failure modes where work gets stuck or dropped.
- Produce clear process maps and SOPs that teams can actually use.

Build Visibility & Tracking
- Design and maintain a cross-functional initiative tracker — who owns what, what stage it's in, what's at risk.
- Build dashboards and scorecards that give leadership a real-time view of operational health.
- Track

📌 Program Manager (México)
🏢 Virtual Work World
📍 México