This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our general audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Director of NPI and Process Development, Americas
Director, Engineering – NPI & Process Development, Americas
Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.
You will partner with Operations, R&D;, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities,



and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.
Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L; performance.
Bachelor's degree or equivalent experience; a master's degree or MBA is preferred.
Demonstrated success leading complex initiatives across Operations, Engineering, Commercial,

📌 Development Manager (Mexicali)
🏢 Sonova Group
📍 Mexicali