14 sep
|
Thomson Reuters México
|
Ciudad de México
14 sep
Thomson Reuters México
Ciudad de México
Thomson Reuters México is seeking a Service Cloud Product Manager to lead a multi-channel product portfolio, shaping strategy across Enhanced Chat, Voice, and Omni-Channel. You will collaborate with Salesforce, engineering, operations, and customer success to drive a roadmap that improves agent efficiency and customer service delivery.
The role emphasizes metrics-driven decision making, cross-functional leadership, and prioritization between new capabilities and stability work in a fast-paced CX
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📌 Service Cloud Product Manager — Omni-Channel (Ciudad de México)
🏢 Thomson Reuters México
📍 Ciudad de México