We are hiring a full-time Client Success Manager for TikTok Shop to work with a TikTok Shop growth marketing agency that manages and grows 10+ US and UK TikTok Shops. The company works with high volumes of TikTok creators to build ongoing content pipelines for its clients, with a strong focus on turning creator content into revenue. This is not a traditional customer success role. We need someone with strong, hands-on TikTok Shop experience who understands how to actually grow a shop. You’ll work directly with US-based clients, develop TikTok Shop growth strategies, oversee creator and content activity, and lead the internal team responsible for execution. Full-time. Fully remote. Must be ENGLISH-SPEAKING.
Own the strategy and ongoing growth of TikTok Shops across a portfolio of DTC clients
Develop clear growth plans based on each brand’s products, goals, existing performance, and opportunities within
TikTok Shop
Lead and manage the internal team responsible for executing TikTok Shop and creator initiatives




Review team output regularly and provide clear feedback to improve creator strategy, content quality, and overall
account performance
Review TikTok Shop performance and identify opportunities to improve revenue, conversions, creator performance,
and content output
Work closely with creators and influencers to ensure content aligns with the brand and overall TikTok Shop strategy
Review creator content and provide actionable feedback on hooks, messaging, positioning, offers, and creative
Identify when a brand needs different or additional creator content and communicate those needs clearly to the team
Monitor creator relationships and escalate issues around content, communication, deliverables, or shop performance
Build testing strategies around creators, products, messaging, offers, and content formats
Report results to clients and translate performance data into clear recommendations and next steps
Stay current on TikTok Shop trends, platform changes, creator str

📌 Customer Success Manager (México)
🏢 Digital Executive
📍 México