Job Description

Position Summary

The Governance Analyst Partners Closely With

- Service Governance Leads
- Delivery teams
- Transition teams
- Power BI and Alteryx teams
- Providers and captive operations

Responsibilities

- Coordinate weekly, monthly, and quarterly governance reporting activities
- Support preparation of operational scorecards and governance dashboards
- Consolidate KPI, SLA, and operational performance data from multiple sources
- Validate completeness and consistency of governance reporting inputs
- Track SLA and KPI performance results and identify potential breaches
- Maintain KPI definitions, governance trackers, and reporting standards
- Coordinate with Power BI and analytics teams to support dashboard and reporting needs
- Assist with performance trend analysis and operational summaries
- Maintain governance action logs, RAID trackers, and escalation records
- Support governance meeting preparation, agendas, minutes, and follow-up tracking
- Coordinate governance calendars and recurring review meetings
- Ensure governance documentation remains current and organized
- Support governance activities during operational transitions and stabilization periods
- Track transition milestones, risks, and readiness activities
- Assist with hypercare reporting and issue management coordination
- Coordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputs




- Support governance communications and follow-up activities
- Escalate reporting gaps, risks, or unresolved actions as appropriate

Required

QUALIFICATIONS

- Bachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field
- 3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments
- Experience working with KPI and operational performance reporting
- Strong organizational and coordination skills
- Advanced Excel and reporting capabilities
- Strong written and verbal English communication skills

Preferred

- Experience supporting GBS or shared services organizations
- Familiarity with SLA/KPI governance concepts
- Exposure to Power BI or Alteryx environments
- Experience supporting outsourcing, managed services, or captive center operations
- Bilingual English/Spanish preferred

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Key Competencies

- Attention to detail
- Operational coordination
- Reporting discipline
- Analytical thinking
- Accountability
- Communication skills
- Time management
- Cross-functional collaboration

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Success Measures

- Accuracy and timeliness of governance reporting
- Governance cadence effectiveness
- SLA/KPI tracking accuracy
- Action and escalation follow-through
- Stakeholder responsiveness
- Governance documentation quality

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📌 GBS Governance & Continuous Improvement Analyst (Monterrey)
🏢 Nov
📍 Monterrey