The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

Guest Relations Manager (Security Manager)

We're looking for a Guest Relations Manager (Security Manager) to lead the safety and security operations of our hotel. We're searching for someone with strong leadership, sound judgment, and a proactive approach to creating a safe, welcoming environment for our guests, residents, and team members.

The Opportunity

At The Standard, exceptional hospitality begins with people feeling safe, comfortable, and cared for.

What You'll Do

- Lead the day-to-day operations of the Security department, ensuring a safe and secure environment throughout the property.
- Develop, implement, and maintain security policies, procedures, and emergency response plans.
- Manage and mentor the Security team, fostering a culture of professionalism, accountability, and exceptional service, and continuous learning through structured training and development programs.
- Conduct regular risk assessments, safety inspections, and security audits to proactively identify and mitigate potential risks.
- Investigate security incidents, prepare detailed reports, preserve evidence, and coordinate follow-up actions as required.
- Collaborate with local law enforcement, emergency services, and relevant authorities when necessary.
- Partner with department leaders to ensure compliance with company standards, local regulations, and life safety requirements.
- Oversee CCTV systems, access control, key management, and other security technologies.
- Lead emergency responses efforts, including fire safety procedures, evacuation drills, crisis management, and business continuity planning.




- Promote a culture of safety awareness through training and ongoing communication with all team members.

Qualifications

What You´ll Bring

- Proven experience as a Guest Relations Manager (Security Manager) or in a similar leadership role within a luxury hotel, lifestyle hospitality brand, or high-end mixed-use property.
- Demonstrated experience in hotel security risk management, including risk assessments, regulatory compliance, audit support, corporate security standards implementation, and fire and life safety program oversight.
- Demonstrate experience in security operations leadership, including security metrics and KPI management, data-driven decision making, workplace violence prevention and crisis management when required.
- Strong knowledge of hotel security operations, emergency response procedures, and risk management practices.
- Experience leading, developing, and motivating high-performing teams.
- Solid understanding of local safety regulations, fire and life safety standards, and security best practices.
- Experience with CCTV systems, access control technologies, and incident reporting systems.
- Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure.
- Outstanding communication and interpersonal skills, with the ability to build strong relationships across all departments.
- Fluency in both English and Spanish, with the ability to communicate effectively with an international clientele and diverse workforce.
- High level of integrity, professionalism, and discretion when handling sensitive situations.
- A service-oriented mindset with a genuine passion for hospitality and creating safe, memorable guest experiences.

If you're passionate about protecting people, leading high-performing teams, and creating an environment where exceptional hospitality can thrive, we'd love to hear from you.

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📌 Guest Relations Manager (Security Manager) (Ciudad de México)
🏢 Hyatt
📍 Ciudad de México