- Serve as the primary customer contact for ADI website-related issues.
- Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.
- Assist other customer service associates with administrative duties.
- Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.
- Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
- Respond to customer inquiries through different channels.
- Identify and work with the digital team to resolve website-related problems.
- Maintain accurate customer records and document all interactions in a CRM system.
- Guide customers on best practices for website management.
- Collaborate with sales and account management to resolve customer issues.

Requirements

- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication
- 1 year in a similar Customer service position.
- Microsoft Excel knowledge
- Ability to analyze issues,



identify causes and implement solutions.
- Ability to learn quickly
- Attention to detail
- Bias for action
- Ability to work in a team
- Commitment to discovering ways to improve service
- Ability to work with limited direction

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in order processing and maintaining accurate customer records using CRM systems.

Highest-signal resume keywords

- Customer Service Experience
- Excellent Communication Skills
- Microsoft Excel Knowledge
- Problem-Solving Ability
- Attention to Detail

Hard Skills

- Order Processing
- CRM System Management
- Website Management
- Order Entry
- Data Analysis

Soft Skills

- Team Collaboration
- Quick Learning
- Bias for Action
- Commitment to Improvement
- Ability to Work with Limited Direction

Industry Keywords

- Customer Inquiries
- RMA Processing
- Order Changes
- Logistics Communication
- Technical Support Interaction

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📌 Customer Service Associate II (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro