SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families.

As we continue to grow, we’re looking for a driven, sales-oriented Customer Service Representative who thrives in a fast-paced environment and is motivated by results.

Drive Enrollment Growth

- Conduct high-volume inbound and outbound calls, emails, and follow-ups
- Convert inquiries into registrations for camps, leagues, and programs

Lead Generation & Pipeline Management

- Proactively generate new leads through outreach and follow-ups
- Build, manage, and maintain a healthy sales pipeline
- Track all interactions accurately using CRM systems

Customer Relationship Building

- Build strong rapport with parents and guardians
- Understand customer needs and recommend best-fit programs
- Deliver a high-energy, positive, and professional experience

Sales Execution

- Confidently present program offerings and value propositions
- Overcome objections and close enrollments
- Consistently meet or exceed individual sales targets

Bilingual Customer Support

- Communicate fluently in both English and Spanish
- Ensure all families feel supported, informed,



and confident

Cross-Team Collaboration

- Work closely with operations and program teams
- Share customer insights and feedback to improve offerings

Requirements

- Competitive Drive to Win

- You are goal-oriented and motivated by performance metrics

Proven Sales Experience

- Background in inside sales, lead generation, or customer acquisition
- Demonstrated ability to close deals and hit targets

Pipeline & CRM Discipline

- Experience managing leads and tracking activity in CRM systems
- Organized and consistent in follow-ups

Strong Communication Skills

- Confident, clear, and engaging communicator
- Excellent interpersonal skills with both adults and youth

Bilingual (English & Spanish)

- Required to effectively support our diverse community

Self-Starter Mentality

- Able to work independently while contributing to a team environment
- Takes initiative without needing constant direction

Complete both of our short assessments (about 10 minutes each) before or right after applying. Applications with both completed are reviewed first:
- Culture Index survey
- Skills game assessment

Benefits

Compensation: Competitive base salary + commission structure, depending on experience

📌 Customer Service Representative (Ciudad de México)
🏢 Community Sports Partners
📍 Ciudad de México