Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and general teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description

- Provide 24x7 L2 support for Azure infrastructure and applications.

- Monitor and troubleshoot Azure resources, alerts, performance, and connectivity issues.

- Support AKS/Kubernetes environments and troubleshoot pods, nodes, deployments, and services.





- Manage and troubleshoot Terraform deployments, modules, remote state, workspaces, and drift.

- Support Azure DevOps CI/CD pipelines and deployment issues.

- Administer/troubleshoot
- Azure Networking
- API Management
- Key Vault
- Front Door & Application Gateway
- Azure SQL & PostgreSQL Flexible Server
- Container Registry
- Monitor, Log Analytics & Application Insights
- Static Web Apps
- Event Hubs, Service Bus & Event Grid

- Use PowerShell/Bash for automation and operational tasks.

- Handle incidents, service requests, changes, RCA and escalation as per SLA/ITIL processes.

- Maintain SOPs, knowledge articles and operational documentation.

Technical SkillsSkills Requirements:

- Knowledge of investment products such as equities, bonds, and derivatives.
- Experience in managing investment operations processes such as trade settlements, portfolio accounting, and corporate actions.
- Familiarity with investment management systems such as Bloomberg, Reuters, or FactSet.
- Understanding of investment performance reporting and analytics.
- Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
- Must understand the company's long-term vision and align with it.




- Provide leadership, guidance, and support to team members, ensuring the successful completion of tasks, and promoting a positive work environment that fosters collaboration and productivity, taking responsibility of the whole team.

Nice-to-have skills

- Azure | Terraform | AKS/Kubernetes | Azure Networking | Azure DevOps | Azure Monitor/Log Analytics | API Management | Key Vault | Front Door | Application Gateway | Azure SQL/PostgreSQL | ACR | PowerShell | Bash/Shell
- AIOps / AI-assisted IT Operations experience for monitoring, alert correlation, anomaly detection and proactive incident management.
- Hands-on exposure to Microsoft Copilot / GitHub Copilot / ChatGPT or similar GenAI tools for:
- Incident and log analysis
- Troubleshooting and RCA
- PowerShell/Bash script generation and optimization
- Knowledge article and SOP creation
- Automating repetitive operational activities

- Experience using AI to improve MTTR, alert noise reduction and operational efficiency.
- Ability to identify and implement AI-driven automation and operational improvement opportunities.
- Basic understanding of integrating AI/GenAI capabilities with Azure monitoring, ITSM and cloud operations.

Qualifications

- 4-6 years of work experience in relevant field.
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred.

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Senior Network Engineer (50645) (México)
🏢 Incedo
📍 México