Customer Support Specialist Fourthwall ·

Please watch this 2-minute video first:

Fully Remote · Independent Contractor · Latin America

Eight hours of coverage per day, Monday–Friday, on a shift aligned with US business hours (PT, MT, CT, or ET). Weekend coverage is rotated within the team, and anyone who works a weekend day gets a weekday off in lieu.

Fully remote, Latin America The Customer Support team takes care of the other side of the counter: the fans and supporters who buy from creators' shops. Support is white-label — thousands of shops, one team — so on any given ticket you're answering as that creator's support team.

You'll work in Zendesk , responding to supporter tickets across orders, shipping and delivery, refunds and replacements, and memberships. Your value is knowing whether the draft is right — understanding what's actually happening behind the scenes, testing a feature yourself when you're not sure, and catching the detail that changes the answer.

Manage and resolve supporter tickets in Zendesk.

Investigate before responding: cross-check order, shipping, and account details across internal tools, help center docs, and support workflows.

Test features and flows yourself to confirm how something works before telling a supporter.

Communicate clearly, professionally, and empathetically,



especially with frustrated or urgent supporters.

Excellent written English (C1+ / near-native). clear, accurate writing under pressure does.

Tech-savvy and fast online: comfortable moving quickly between multiple web-based tools and confident troubleshooting basic website and account issues.

Experience in customer support (e-commerce, marketplace, SaaS, or similar), ideally supporting US or international customers through a ticketing system.

Hands-on Zendesk experience (or Gorgias, Intercom, Kustomer, Help Scout, or similar).

Familiarity with Shopify, Etsy, WooCommerce, or another e-commerce platform.

Familiarity with Stripe, PayPal, or similar payment tools.

Experience with print-on-demand, memberships, digital products, or supporting creators and small online sellers.

Backgrounds like teaching English or training others — people who think fast and explain things clearly tend to do very well here.

Weekend availability.

You navigate Zendesk confidently, know when to escalate, resolve issues with ownership, and build trust through clear, thoughtful support.

Contract and Compensation

~$Independent contractor agreement.

~ Fully remote. You'll need your own computer and a reliable internet connection. 20-minute interview with Latin Remote Workers

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📌 Customer Service Assistant - Immediate Start (Ciudad de México)
🏢 Latin Remote Workers
📍 Ciudad de México