Location: Remote Latin America Schedule: ~ Full-time | Monday to Friday, 8:00 AM - 5:00 PM CST + 5 flexible hours (after-hours or Saturday mornings) Equipment: Must have access to a computer with 16GB RAM and dual-monitor setup (or willingness to adopt this setup; monitor can be provided if needed) Overview We are looking for a Client Success Coach to join a high-impact educational organization delivering personalized learning solutions. This is a hands-on, mission-driven role focused on guiding students through their learning journey, ensuring accountability, and helping them successfully complete their programs. You will act as a coach and coordinator, combining structure, motivation, and operational follow-through.

This role is idóneo for someone who is organized, tech-savvy, and comfortable managing multiple students and platforms simultaneously while maintaining a high level of professionalism.

Key Responsibilities Guide students through customized learning plans via weekly Zoom check-ins Ensure students stay on track with their learning pace (typically 4, 8, or 12-week programs) Monitor progress across multiple platforms and validate actual completion status Analyze engagement metrics and proactively identify and resolve roadblocks Conduct high-volume,



short coaching sessions (10-minute check-ins, 3–4 per hour) Maintain accurate student records and documentation across tools (Trello, Google Drive, internal systems) Collaborate with internal teams (coaches, instructors, leadership) to ensure a consistent student experience Communicate with professionalism, empathy, and clarity in all student interactions Requirements (Must-Haves) ~2+ years of experience in customer success, customer support, coaching, or education-related roles ~ Experience working in fast-paced, virtual environments Proficiency with Zoom, Trello, and Google Workspace or similar tools. (Docs, Sheets, Calendar) ~ Excellent English communication skills (written and spoken) Nice to Have Experience with LMS platforms or CRM systems Strong attention to detail, organization, and time management Ability to balance empathy with accountability when working with students Comfortable handling sensitive situations with professionalism Background in adult education, instructional design, or upskilling programs Experience working with third-party educational funders or grant-based programs Exposure to virtual classroom coordination or academic program management

📌 English teacher (México)
🏢 Vintti
📍 México