Remote - Mexico Permanent, Full-Time

PAY RATE: 30,000 MXN - 40,000 MXN / month

Insight Integral is seeking a Payroll Client Manager to join a leading payroll and workforce management organization. This individual will act as the primary point of contact for a portfolio of client accounts, ensuring payroll services are delivered accurately, on time, and in accordance with client expectations.

This is not a hands-on payroll processing role . Instead, you'll oversee payroll operations, coordinate with Payroll Analysts and Specialists, manage client relationships, resolve escalations, and ensure service delivery excellence across multiple accounts.

Required Skills and Experiences

- Fully bilingual in English and Spanish
- MUST BE LOCATED IN MEXICO and eligible to work remotely on a permanent basis
- 2-3+ years of experience managing high-volume and complex payroll environments
- Strong understanding of end-to-end payroll operations, including year-end processing, taxation, benefits, and payroll legislation
- Experience managing client accounts and serving as the primary point of contact for payroll services
- Proven client-facing experience with service delivery ownership,



client communication, and escalation management
- Previous leadership experience as a Payroll Supervisor, Team Lead, Manager, or similar role
- Experience mentoring, coaching, or overseeing Payroll Specialists and Payroll Analysts
- Strong customer service skills with the ability to manage difficult or escalated client situations
- Experience working with SLAs, quality control measures, operational metrics, and reporting
- Ability to investigate and resolve payroll-related issues, including integration, system, and process errors
- Strong communication skills with the ability to collaborate effectively with clients, employees, and internal stakeholders
- Excellent organizational, analytical, problem-solving, and decision-making abilities
- Advanced Microsoft Office skills, including Excel, PowerPoint, and reporting tools

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between MXN pesos.

📌 Payroll Client Manager (México)
🏢 Insight Global
📍 México