Property Manager — Luxury Short-Term Rentals, East Coast Region (Remote, Camera-On, Operations-First)

Bijou Getaways | Full-Time | Independent Contractor

Base: $1,000–$1,500/month USD, depending on experience, plus performance bonus based on reviews, upsells, and operational quality. If this range doesn't work for your current situation, please do not apply.

About Bijou Getaways

Bijou Getaways is a curated luxury short-term rental company with properties across six markets, including our East Coast region. We are owner-operators: these are our properties, managed to the same standard we'd apply to our own home.

Our team is fully remote and built around one principle: own the outcome, don't wait for instructions.

The Role

This is not primarily a guest-communication role. It is an operations and vendor-management role first, with guest communication as part of the job — not the center of it. You will own the day-to-day operational health of our East Coast property: contractors, maintenance, HOA compliance, budgets, and systems discipline. Guest messaging is largely automated; you step in for the moments that require judgment — an upsell, an escalation, a real problem.

The single most important thing we're hiring for is this: when something breaks, how fast do you move, what do you verify before you pay, how do you document it, and how do you stay calm and specific with a contractor who's trying to overcharge you or stonewall you.

If you read that and think "I know exactly how I'd handle that, and I'd already have it written down somewhere" — this role is for you. If you're drawn to this role primarily because you like talking to guests — it isn't.

What Success Looks Like in Year 1

1. Zero unresolved maintenance or safety items older than 72 hours — tracked, documented, and closed in Monday.com without reminders. Safety-critical items (pest, structural, electrical) do not sit, ever.
2. Every contractor invoice verified and documented before payment — camera timestamps, photo evidence, and a paper trail logged in Monday.com, not held in your head or a text thread.
3. Zero HOA or compliance violations — governing documents read and understood, violations resolved proactively and documented as they're resolved.
4. Guest rating ≥4.85, sustained — as a result of operational excellence, not hand-holding guests through chat.
5. A weekly operational scorecard, accurate and on time, every week, without being asked twice.

What You Will Own Contractor & Vendor Management — the core of this role

- Own the full vendor relationship lifecycle: sourcing, pricing negotiation, scheduling, verification, payment




- Get a firm price or hourly estimate before any job starts — never an open-ended "let us know what it costs"
- Verify every invoice against camera footage, timestamps, and photo evidence before approving payment — if a contractor claims 12 hours and the footage shows 2, you catch it fast and hold your ground, calmly and specifically, without escalating unnecessarily or freezing under pushback
- Handle difficult, evasive, or pushy contractors directly — the ones who get emotional, threaten to badmouth you, or claim they've been shortchanged when they haven't. You stay factual, unshaken, and polite, and you don't cave to pressure tactics
- Build and maintain a bench of at least 2–3 vetted vendors per trade — never rely on a single point of failure
- Document every negotiation, agreement, and dispute as it happens — not reconstructed from memory after the fact

Maintenance & Property Oversight

- Personally QC every turnover via photo/video review — no exceptions, no relying on the cleaner's word
- Diagnose issues fast, dispatch the right vendor, and verify the work afterward
- Preventive maintenance scheduled and tracked, not reactive
- Nothing sits open past 72 hours without a documented reason logged in the system

HOA & Compliance

- Read and interpret governing documents (CC&Rs;, bylaws) independently — this is not learnable on the job for this role
- Own the HOA relationship: violations, meetings, fee tracking, compliance records — all logged, all current

Systems & Documentation — a non-negotiable strength, not a nice-to-have

- Fluent, hands-on Monday.com usage — you build and maintain board hygiene without being reminded, not just log into a board someone else built
- Every issue, every vendor conversation, every invoice dispute gets written down as it happens — if it's not in Monday.com, it didn't happen
- Weekly operational scorecard delivered accurately and on time, unprompted
- You flag problems before they become visible to leadership — never the reverse

Guest Operations (secondary, not primary)

- Step in for escalations, upsells, and judgment calls that automation can't handle
- Fast, accurate, specific communication — no vague reassurances, no promises you can't verify

Must-Haves

Speed &

• Problem-Solving

- A documented pattern of moving fast when something breaks — not "I got to it eventually," but a specific story with a timeline: something went wrong,



and within hours (not days) it was diagnosed, a vendor was dispatched, and it was resolved
- Calm, methodical decision-making under pressure — not panic, not freezing, not inconsistent answers under follow-up questions

Contractor &

• Vendor Experience

- Documented experience personally negotiating with, verifying, and managing contractors or vendors — you can describe a specific time you caught an inflated invoice or held a difficult, pushy contractor accountable, with real detail: what happened, what you checked, exactly what you said
- Comfortable holding firm under pressure from an upset or manipulative vendor — without freezing, over-escalating, or caving to intimidation

Documentation &

• Systems Discipline

- Fluent, hands-on Monday.com or equivalent task-tracking system — able to describe specifically what you built and tracked, not just that you "used" it
- A habit of writing things down as they happen, not reconstructing them later — invoices, disputes, vendor promises, everything with a paper trail
- A documented pattern of closing loops without reminders — if we have to ask twice, this isn't the right fit

Honesty &

• Consistency

- Your account of your own experience must hold up under direct, specific follow-up questions, consistently, across multiple conversations — this is tested directly in our interview process

HOA/Compliance

- Genuine experience reading and applying governing documents (CC&Rs;, HOA bylaws) — if you've never done this, please write "no HOA experience," we will not advance applications that claim experience they can't describe specifically

Schedule &

• Setup

- Camera-on for the full shift, five days a week, weekend coverage included
- Time Doctor screen monitoring
- Dedicated, stable internet — not shared, not mobile data

This Role Is Not for You If…

- Your instinct when a contractor pushes back or gets emotional is to pay to avoid conflict, or to escalate immediately rather than verify and hold your ground
- You've never personally caught a vendor overcharging or cutting corners, or you can't describe how you'd verify one
- You keep track of things in your head, in scattered texts, or "I'll remember it" — rather than writing it down as it happens
- You describe yourself as "a people person" more readily than "someone who checks the camera footage and logs it before paying an invoice"
- You get flustered or inconsistent when asked the same question twice, from a different angle
- You need daily structure or reminders to stay on top of open items
- Things move slowly for you — a maintenance issue reported today shouldn't still be "in progress" a week later

📌 Property Manager — Luxury Short-Term Rentals, East Coast Region (Remote, Camera-On, Operations-First) (México)
🏢 Bijou Getaways
📍 México