We're hiring a Sales Manager to lead and drive the performance of our Client Advisor team within a fast-growing international marketplace. This role owns the day-to-day sales operation, holding agents accountable to KPIs, driving productivity, and ensuring the team consistently delivers against business goals.

This is not a passive management role. The adecuado candidate is a hands-on people leader who is comfortable setting clear expectations, pushing performance, coaching agents, and addressing underperformance quickly. You'll be expected to know what each agent is working on, understand where the team is falling short, and take action to correct it, setting the standard, not just monitoring it.

Team Leadership & Accountability: Own the day-to-day performance of the Client Advisor team; address attendance, productivity, quality, and performance issues promptly.

Sales Performance: Own team performance against submission, sales, conversion, and outreach targets; drive adoption of key sales initiatives (No Reserve, Pro, Luxe Items, High-Ticket Sales, Grailzee Connect, relisting); coach agents on objection handling, sales techniques, and communication; Operational Management: Monitor inboxes, SLAs, Slack, and daily workflows; Reporting & Analysis: analyze performance trends and report not just what happened but why,



and what will be done about it; recommend process, staffing, or strategy changes based on data. Proven experience managing a sales or customer-facing team, with strong people-management and accountability skills.

Comfortable managing performance and having difficult conversations and follow through.

Strong understanding of sales KPIs, conversion, pipeline management, and productivity.

Highly organized, data-driven, and comfortable working with reports and performance metrics.

Experience in a marketplace, e-commerce, luxury, watches, or other high-touch sales environment is a plus.

Experience managing remote or distributed teams, CRM/sales-management tools, and building or improving sales SOPs is a plus. This role plays a key part in supporting consistent KPI performance, establishing clear individual accountability, strengthening follow-up and pipeline management practices, identifying and addressing performance gaps, improving agent productivity, maintaining healthy SLA and inbox management, and fostering the development of a high-performing team. A senior-level leadership role within a fast-growing international marketplace

Direct ownership over team performance and revenue outcomes

Competitive compensation and local benefits

📌 Sales Supervision Coordinator (Ciudad de México)
🏢 ILNIA Soluciones S.A. de
📍 Ciudad de México