Location: Santa Fe, Mexico City (100% on-site) Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment.
In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues.
Responsibilities Provision user accounts during onboarding, including role-based access and secure credential management.
Process user offboarding and remove access in accordance with established procedures.
Manage approval requests, password resets, and day-to-day access requests.
Apply the principle of least privilege when granting or modifying access.
Create and update process documentation as issues, exceptions, or process changes are identified.
Assist with access-management process improvement initiatives.
Provide timely solutions to unique or non-standard access-related issues.
Collaborate with team members to support users across multiple time zones.
Participate in weekend on-call rotation as required.
Required Qualifications ~3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment.
~ Strong working understanding of Active Directory and Okta environments.
~ Hands-on experience with PowerShell.
~ Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items.
~ Knowledge of server and PC workstation hardware, software, and security fundamentals.
~ Experience with Windows and macOS, including application provisioning and troubleshooting.
~ Strong organizational, problem-solving, written, and verbal communication skills.
~ Ability to work effectively both independently and as part of a team in a fast-paced environment.
~ Ability to adapt quickly to new technologies and changing processes.
Preferred Qualifications Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience.
Familiarity with game-development processes, consoles, or related terminology.