Engagement Manager – Professional ServicesLocation: Mexico CitySchedule: Hybrid — in office Wednesdays and ThursdaysCompensation: 1.0 mil MXN - 1.4 Mil MXN annuallyAbout the RoleWe're looking for an Engagement Manager to lead customer-facing Professional Services delivery while helping build out and manage our Technical Account Management function.
This role is roughly 70% hands-on project execution and delivery, with the remaining time split across Professional Services pre-sales support and managing a small team of Technical Account Managers.Most engagements are short and fast-moving — typically one to three months — so the idóneo candidate is agile, organized, and comfortable juggling multiple concurrent customer projects rather than overseeing a single long-term initiative.Required Qualifications- Fluent in English and Spanish (speaking, reading, and writing)- Approximately 5–7 years of relevant experience- Background in Professional Services, customer-facing project management, engagement management, implementation, or delivery- Experience managing several short, fast-moving customer projects simultaneously- Experience working directly with both customers and Sales- Ability to scope, estimate, quote,



and help negotiate Professional Services engagements- Experience managing a small team — ideally Technical Account Managers or similar technical/customer-facing professionals- Strong business mindset, with enough technical fluency to understand the work being performed by engineersPortuguese is a plus but not required.Technical BackgroundThe candidate does not need to be a technical expert but should understand:- Enterprise software deployments- Software integrations within customer data centers- IT infrastructure- Cryptography, encryption, decryption, and digital certificatesGood adjacent backgrounds include: streaming, broadcast technology, media software, cybersecurity, telecom, IPTV, or technical Professional Services.Role Responsibilities- Own project execution and delivery (~70% of role)- Support Professional Services pre-sales activities- Partner with Sales and customers to scope and quote projects- Manage approximately 5–10 active customer engagements at a time, depending on project size- Help develop and standardize the Technical Account Management function- Directly manage three Technical Account Managers- Build greater collaboration and consistency across the TAM team

📌 Professional Services Manager (Xico)
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📍 Xico