Ai Tool Support Engineer (Tijuana)

Ai Tool Support Engineer (Tijuana)

13 sep
|
ThermoFisher Scientific
|
Tijuana

13 sep

ThermoFisher Scientific

Tijuana

Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeHow You Will Make an ImpactAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DescriptionJoin our team at Thermo Fisher Scientific, where you'll help shape the future of scientific innovation.
As a Developer III, you'll design, develop, and maintain critical applications and systems that enable our customers to make the world healthier, cleaner, and safer.
You'll work with cross-functional teams to deliver robust technical solutions, from cloud-native applications to enterprise integrations.
This role offers the opportunity to work with advanced technologies while making meaningful contributions to scientific advancement and healthcare innovation.Enterprise developer tooling operations and user supportOwn and resolve ServiceNow requests and escalations for approved developer platforms, source-control and collaboration services, CI/CD tools, AI-assisted development tools, organizations, projects, repositories, teams, and access groups.Validate requests, identities, approvals, and entitlement prerequisites; apply least-privilege access; document actions; communicate status; and close the loop withrequesters.Troubleshoot SSO, authentication, membership,



permissions, project or repository access, integrations, and developer onboarding issues across integral teams.Identify recurring ticket patterns and replace manual handling with safe automation, templates, decision trees, or self-service workflowsRequirementsAdvanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of professional software development experiencePreferred Fields of Study: Computer Science, Software Engineering, Information Technology, or related technical fieldRelevant technical certifications a plusStrong expertise in one or more major development platforms (Java/.NET/Python/JavaScript)Advanced knowledge of cloud platforms and services (AWS/Azure)Proficiency in database technologies and SQLExperience with modern development frameworks and tools (React, Angular, Spring Boot)Strong understanding of API design and microservices architectureExpertise in DevOps practices and CI/CD pipelinesExperience with agile development methodologiesStrong analytical and problem-solving abilitiesExcellent communication and collaboration skillsExperience guiding and supporting team members' professional developmentExperience with version control systems and project management toolsKnowledge of software security best practicesParticipation in on-call support rotation as neededStrong documentation and technical writing skillsAbility to work independently while contributing to team objectivesThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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📌 Ai Tool Support Engineer (Tijuana)
🏢 ThermoFisher Scientific
📍 Tijuana

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