Descripción y detalle de las actividades
Position Summary:
The Customer Service Analyst is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.
Experiencia y requisitos
Qualifications:
Education: Bachelor's degree required.

Experience:
Minimum 1–3 years of experience in customer service, customer support, or a related role.
Experience working in a fast-paced environment preferred.

Skills & Competencies:
Excellent verbal and written communication skills.




Strong problem-solving and conflict-resolution abilities.
Customer-focused mindset with a professional and positive attitude.
Proficiency in Microsoft Office Suite and CRM systems.
Strong organizational and multitasking skills.
Ability to work independently and as part of a team.
Attention to detail and accuracy.

Preferred Qualifications:
Experience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).
Bilingual proficiency (English/Spanish).
Experience supporting customers in manufacturing, logistics, retail, or service industries.

Beneficios
Ventajas de acuerdo a la LFT

📌 Analista De Servicio Al Cliente (Saltillo)
🏢 Empresa líder
📍 Saltillo