Description ABOUT THIS ROLE Our enthusiastic Customer Service team is the first point of contact for our customers when they need support with their transactions.
The team provides information about transaction statuses, updates about progress, and resolves general customer queries.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro.
In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
ROLES Reviewing and correcting the data of incorrectly processed transactions.
Maintaining constant communication with the correspondent (paying agent in the country of destination)



via telephone or email to resolve customer complaints; Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.
POSITION REQUIREMENTS We will require you to have a minimum education of completed high school or college.
Good knowledge of MS Office and Internet Explorer.
At least one year of work experience in customer service or a call center position.
An additional language.
Strong customer orientation skills.
Excellent communication skills (both oral and written).
Attention to detail.
Good teamworking approach.
Ability to work versátil schedules.
PERKS

📌 Customer Care Representative (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro