Leadership & Operational Execution
- Supervise the daily import and export activities of the Import/Export Operations team.
- Monitor daily workload to ensure timely, accurate and compliant processing.
- Ensure SOPs are consistently followed.
- Establish accountability for quality, productivity, turnaround time and customer service.
- Coach, mentor and develop Import/Export Specialists and Assistants.
- Ensure employees maintain required knowledge and skills.
- Conduct performance reviews and corrective actions.
- Manage departmental priorities and customs broker performance.
Continuous Improvement & Technology
- Develop KPIs, dashboards and operational reporting.
- Analyze performance and improve efficiency.
- Lead automation and continuous improvement initiatives.
- Leverage ERP, reporting tools, and AI to improve import/export operations
Mexico Trade Compliance
- Ensure compliance with Mexican Customs regulations.
- Oversee IMMEX, VAT & IEPS Certification, Annex 24 and Annex 30.
- Monitor SAT, ANAM and regulatory changes.
- Review import/export documentation and pedimentos.
- Coordinate customs audits and compliance reviews.Partner with customs brokers to resolve issues.
U.S. Trade Compliance Knowledge
- Maintain working knowledge of U.S. import/export regulations.
- Understand Rules of Origin, valuation concepts, CTPAT/OEA and export compliance.
- Recognize issues requiring escalation.
- Partner with Integral Trade Compliance.
NOTE: This position description in no way states or implies these are the only duties to be performed. Additional duties may be assigned.
Qualifications Required For Effective Performance
Profile
The ideal candidate demonstrates integrity, accountability, professionalism, strong customer focus and a continuous improvement mindset.