Provides first-line support and functional consultancy for key business applications and systems across manufacturing and administrative areas. Acts as a bridge between business users and the IT department, ensuring application reliability, facilitating upgrades, and delivering data-driven insights. This role also leads support for ERP platforms, project execution and critical infrastructure and security systems. Collaborates closely with corporate and general teams to implement scalable, efficient, and user-centered solutions.

RESPONSIBILITIES:
- Register all activities in Remedy or other service desk platforms, including time logging.
- Provide Level 3 and functional support for business systems such as QAD, Astro, FNCP, ADAPT, WATS.
- Troubleshoot and resolve application-related tickets; escalate and follow up as needed.
- Lead analysis of business needs and translate into technical or functional requirements.
- Work closely with business stakeholders to understand strategic goals and operational drivers.




- Act as the point of contact for cross-functional IT coordination and test support.
- Provide insight and identify solutions to support business reporting and data analytics.
- Participate in system upgrades, installations, and testing, in collaboration with corporate teams.
- Offer guidance on current system capabilities and suggest improvement opportunities.
- Create and maintain functional documentation and knowledge bases.
- Assist in project planning and execution, including change management and training.
- Support RFID devices, label printing (NPT), and printing systems
- Support and administer CCTV and door access control systems
- Execute and manage backups of critical production PCs
- Participate in cross-functional initiatives Production transfers .
- Contribute to knowledge sharing within IT and with business units.
- Participate in departmental and general meetings

REQUIREMENTS
- Degree in Systems Engineering, Computer Science
- 3+ years in applic

📌 IT Analyst (Tijuana)
🏢 Demant Operations, S.A. de
📍 Tijuana