New Frontier Immigration Law is looking for a team of Temporary Legal Assistants to support our Legal Team.
This is a 4-month contract.
MUST
- Be Bilingual (English/Spanish):
- Have experience in Immigration Law
Hiring Process
- Qualified applicants will receive an invitation to attend a group information session on Tuesday, March 31st.
Role Objective
Our Legal Assistants will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best Legal Assistants are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Remote Bilingual Legal Assistant (Contract Position) can gather it for us. Problem-solving also comes naturally to customer care specialists.
They're confident in troubleshooting and investigating if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities/Duties
- Handle high amounts of incoming calls
- Draft immigration forms
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid, and comprehensive information by using the right methods/tools
- Manage and update assigned cases every month
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- English fluency, able to read, write, and speak with complete ease and near perfection
- Working business hours in
📌 Temporary Legal Assistants (Ciudad de México)
🏢 New Frontier Immigration Law
📍 Ciudad de México
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